Returns

 

Warranty and Returns:

At Dressify, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

30 Day Returns Warranty:

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at: info@dressifyinc.com

Satisfaction Guarantee:

Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.
We are now also happy to announce that customers from USA may return items to our third party warehouse in USA.

Additional notes about Warranty:

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
"The following items cannot be returned or exchanged: lingerie, swimwear, beauty items, Luck Bags, Masks and protective equipment or discounted items. Items with non-returnable marks and free gifts cannot be returned."

Compensation time-frame:

  • For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
  • After this time, the refund time-frame is as below:
  • Paypal account refunds: Up to 48 hours
  • Credit card refunds: Between 7-14 business days

For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds.

Thank you for your understanding.

Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.